Privacy Policy

Last updated: January 2026

Saffa Luck operates the website saffa-luck.co.za. This Privacy Policy explains how we collect, use, and protect your personal information when you use our platform. By registering an account or browsing our site, you agree to the practices described here.

We take your privacy seriously. South Africa's Protection of Personal Information Act (POPIA) sets out your rights, and we're committed to meeting those obligations fully.

1. Who We Are

Saffa Luck is operated in accordance with South African law and is subject to oversight by the National Gambling Board (NGB). Our registered address and contact details are available on request. If you have any questions about how we handle your data, contact us at [email protected].

2. What Information We Collect

When you create an account or use our services, we may collect the following types of information:

• Your full name, date of birth, and South African ID number or passport number
• Contact details including your email address, phone number, and physical address
• Financial information such as your bank account details or payment method details used for deposits and withdrawals in ZAR (South African rand)
• Device and technical data including your IP address, browser type, and operating system
• Records of your activity on the site, including games played, bets placed, and transaction history

We also collect information you give us voluntarily, for example when you contact our support team or respond to a survey.

3. Why We Collect Your Information

We don't collect information just for the sake of it. There are specific reasons we need your data:

• To verify your identity and confirm you are 18 years or older, as required by the National Gambling Act 2004
• To process deposits and withdrawals in rand and keep accurate financial records
• To comply with anti-money laundering (AML) and Know Your Customer (KYC) obligations
• To provide customer support and respond to your queries
• To detect and prevent fraud, cheating, or any other unlawful activity on our platform
• To send you important account updates, security alerts, and promotional communications (where you've opted in)

4. Legal Basis for Processing

Under POPIA, we process your personal information on the following grounds: fulfilling our contract with you as a registered user, complying with legal obligations under South African gambling law, and where you've given us your consent, for marketing communications. You can withdraw consent for marketing at any time.

5. How We Share Your Information

We do not sell your personal information to third parties. Full stop. But there are situations where we may share your data:

• With payment processors and banking partners to handle your rand transactions
• With the National Gambling Board or other regulatory authorities if required by law
• With fraud prevention and identity verification services
• With our technology and hosting service providers who support the operation of saffa-luck.co.za

Any third party we work with is required to handle your data securely and only for the specific purpose we've authorised.

6. Storing and Protecting Your Data

Your information is stored on secure servers. We use industry-standard encryption and access controls to protect your data from unauthorised access, loss, or disclosure. We keep your personal information for as long as your account is active and for a period thereafter as required by South African law, including tax and gambling regulations.

7. Your Rights Under POPIA

You have real rights when it comes to your personal information. These include:

• The right to know what information we hold about you
• The right to correct inaccurate or outdated information
• The right to request deletion of your data, subject to our legal obligations
• The right to object to certain types of processing, including direct marketing

To exercise any of these rights, email us at [email protected]. We'll respond within a reasonable time and no later than required under POPIA.

8. Children's Privacy

Our platform is strictly for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If we become aware that a minor has registered, we will close the account and delete the associated data immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll update the date at the top of this page and, where the changes are significant, notify you directly. Continuing to use saffa-luck.co.za after changes are posted means you accept the updated policy.

Responsible gambling is important to us. If you or someone you know needs help, contact the National Responsible Gambling Programme on 0800 006 008. This service is free and available 24/7.